Troubleshooting Missing OTP Codes

Modified on Wed, 07 Feb 2024 at 01:52 PM

If you're not receiving OTP (One-Time Password) codes via email, several factors might be causing this issue. Here are steps to help resolve it:

  • Account Detail Verification: Ensure your account details are accurate and up to date. Any mismatch might affect OTP delivery. If needed, you can change your account email. Check out our detailed instructions here.

  • Check Spam/Junk Folder: Sometimes our emails might land in the spam or junk folder. Please check these folders and mark our emails as "Not Spam" to ensure future OTPs arrive in your inbox.

  • Check Other Email Folders: Sometimes, emails might get sorted into different folders like promotions or updates. Ensure you've checked all folders, including tabs or categories if you're using inbox sorting features.

  • Email Provider Settings: Verify if your email provider has any settings that could filter or block incoming emails. Adjust these settings to allow emails from CryptoWallet.com.

  • Temporary Disable Filters: Temporarily disable email filters or rules that could be diverting or blocking incoming emails, specifically from CryptoWallet.com.

  • Contact Email Provider Support: Reach out to your email provider's support team for assistance. They might be able to diagnose issues related to receiving emails.

    If you've tried these steps and are still not receiving OTPs, please our contact our support team at help@cryptowallet.app for further assistance.

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