Reasons for KYC Rejection

Modified on Wed, 07 Feb 2024 at 01:53 PM

Reasons for KYC Rejection

  • Incomplete or Inaccurate Documentation

What happens?
Incomplete or inaccurate documents are the main cause of KYC rejection. Ensure all required documents are clear, valid, and up to date. Verify personal details like name, address, and date of birth for accuracy.

Solution:
Review the KYC requirements and submit all necessary documents accurately. If any errors or missing details exist, promptly resubmit the correct documents.


  • Mismatched Information

What happens?
Providing information that doesn't match the submitted documents leads to rejection. Differences in names, addresses, or dates of birth create identity verification concerns.

Solution:
Cross-verify all information with submitted documents. Eliminate any discrepancies or inconsistencies. Contact customer support to rectify issues with supporting documents.


  • Poor Image Quality

What happens?
Low-quality scanned/uploaded documents hinder verification. Blurry or illegible documents make identity validation difficult.

Solution:
Submit clear, high-resolution documents with proper lighting. Double-check image quality before submitting. Rescan if needed for better clarity.


  • Restricted or Unsupported Documents

What happens?
Submitting documents not meeting institution criteria leads to rejection.

Solution:
Know accepted document types and requirements. Submit documents meeting specified criteria.

  • Previous Failed Verification Attempts

What happens?
Repeated failed attempts increase scrutiny, impacting verification.

Solution:
Learn from past feedback, make necessary adjustments, and provide accurate and complete information.

Conclusion

While KYC rejection can be frustrating, understanding these common reasons helps. Address issues like incomplete documents, mismatched information, poor image quality, unsupported documents, or past failed attempts to improve verification success. If rejected, follow solutions provided and contact our customer support team at help@cryptowallet.app for assistance.

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