Lost Access to 2FA Device

Modified on Wed, 7 Feb at 1:57 PM

Lost Access to 2FA Device

If you've lost access to your 2FA (Two-Factor Authentication) device, we're here to assist you promptly.

Steps to Regain Access:

  1. Contact Support: Reach out to our dedicated support team at help@cryptowallet.app immediately. Without the 2FA code, accessing your account can be challenging, but our team is here to help.

  1. Verification Process: Our support team, aided by our compliance experts, will guide you through a quick identity verification process to ensure security.

  1. Business Hours: Our support operates during regular business hours, Monday through Friday, from 8:00 (GMT+2) to 17:00 (GMT+2). We appreciate your understanding and patience during this time.

Contact Details:

Don't worry, we'll swiftly assist you in regaining access to your account!

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