Why do I need to submit a Proof of Address?

Modified on Mon, 17 Jul 2023 at 12:52 PM

As part of the compliance with security regulations and to ensure accurate identity verification, CryptoWallet may require you to provide proof of address (POA). This article explores why POA verification is necessary and the documents you can use to fulfill this requirement.

Confirming Identity and Compliance:

  1. POA verification is essential to confirm your identity and comply with security regulations. By validating your address, CryptoWallet can ensure that the information provided during registration matches the POA document, adding an extra layer of security to your account.

POA Requirements:

To fulfill POA verification, ensure that your document meets the following criteria:

  • Full Name: The document must display your full name.

  • Recent Issuance: The document should have been issued within the last three months.

  • Home Address: Your residential address must be clearly visible on the document.

  • Dated Document: The document should display a date of issuance.

  • Legible and Language: The document should be written in Latin characters or have a verified translation attached.

Acceptable Documents:

You can use various documents as proof of address, including:

  • Bank Statements: With a transaction history that displays your address.

  • Utility Bills: Showing listed services associated with your address.

  • Home Insurance Document: Sent to your home within the last year.

  • Council Tax Bill: From the previous year.

  • Bank Reference: Detailing the duration of your account holding, accompanied by a bank stamp and signature.

  • Utility or Mobile Phone Bills: Suitable for POA verification.

Submitting Documents:

Ensure that you scan or photograph the documents clearly, with all information visible and legible. The images should capture the entire uncropped document without any blurriness or obstructions. Submit the images to the CryptoWallet verification team, who will process the verification within a few minutes.


POA verification is necessary for accurate identity confirmation and compliance with security regulations. By submitting a valid Proof of Address document, you help CryptoWallet ensure the integrity of your account and facilitate the secure delivery of your CryptoWallet card. Follow the guidelines and provide clear, legible images for a smooth verification process.

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