I did not receive my OTP codes by email

Modified on Mon, 17 Jul 2023 at 12:50 PM

In this fast-paced digital era, relying on One-Time Password (OTP) codes via email has become a common practice for secure authentication. However, encountering issues with OTP code delivery can be frustrating. If you're a valued user of CryptoWallet.com and find yourself not receiving OTP codes via email, fear not! This article will guide you through some troubleshooting steps to help resolve this issue.

Check Spam or Junk Folder:

OTP emails sometimes mistakenly end up in spam or junk folders. Give these folders a thorough check to ensure that the OTP code email hasn't been misclassified.

Whitelist Email Address:

To prevent future OTP code emails from being marked as spam, add the sender's email address to your email provider's whitelist or approved contacts list. This action ensures that future OTP emails are delivered directly to your inbox.

Verify Email Address:

Double-check that the email address associated with your CryptoWallet.com account is accurate. Typos or outdated email addresses can result in failed OTP code delivery. If necessary, update your email address in the account settings.

Contact Customer Support:

If you've followed the above steps and are still not receiving OTP codes, it's time to reach out to our dedicated customer support team at CryptoWallet.com. Our knowledgeable agents will assist you in resolving the issue promptly. Contact us through our preferred channels (Customer Support email or CW Chatbot on our website) to ensure a seamless communication experience.

Our customer support email: help@cryptowallet.app

Alternative Verification Methods:

In the event that email delivery continues to pose a challenge, explore alternative verification methods offered by CryptoWallet.com or the platform you're using. This may include OTP code delivery through SMS or authentication apps. These options provide an extra layer of security while ensuring you can access your account without relying solely on email delivery.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article