Troubleshooting
- How do I get a refund from a merchant?
- Overdrawn balance
- Why did my CryptoWallet card get declined?
- Why is my crypto transaction 'unconfirmed'?
- Why is my cryptocurrency transaction pending?
- The amount of crypto I exchanged differs from the EUR/GBP value
- How do I change my email address?
- How can I change my address?
- What do I do if I'm renting my home and my name doesn’t appear on any utility bills?
- What do I do if the address on my verification document doesn’t match my actual address
- Why has my account been frozen during the source of funds verification process?
- Why do I need to send POA when I change my address?
- Why do I need to verify my source of funds, and how do I do it?
- I received an email asking for more documents. Why did I receive it, and what does it mean?
- Is it Possible to Change My CryptoWallet Account Address?