Getting started
- Can I use CryptoWallet in my country?
- How to create a CryptoWallet account?
- Documents required for verification
- How long does verification take?
- How will I know if my verification has been successful?
- Common verification issues
Troubleshooting
- How do I get a refund from a merchant?
- Overdrawn balance
- Why did my CryptoWallet card get declined?
- Why is my crypto transaction 'unconfirmed'?
- Why is my cryptocurrency transaction pending?
- The amount of crypto I exchanged differs from the EUR/GBP value
Two-Factor Authorization
KYC (Know Your Customer)
Wallet
- Cryptowallet App: How to send funds to an external crypto wallet
- How do I transfer crypto from my CryptoWallet crypto account to an external crypto wallet?
- How to add crypto from external wallets to a CryptoWallet account?
- Account Balances Explained
- What are destination tags and when do I need them?
- How long does it take to transfer Bitcoin?
Prepaid Card
Exchange
Security & Privacy
- How to create a strong password
- Why should I set up a memorable word and how do I do it?
- How do I enter my memorable word?
- How do you verify your phone number
- How to verify your identity with CryptoWallet
- I forgot my password