Choosing a memorable word protects the security of your account and prevents unauthorized access. Your word must be 6 characters long and using the Latin alphabet. You can also set a hint to remind you of your memorable word in the future. You need to enter the memorable word to reset your password or log in with a new device. We recommend choosing something that only you would know, such as the name of your first pet, or the street you grew up on.

If you forget your memorable word and the hint doesn’t help, please contact CryptoWallet support.